Frequently Asked Questions

What is a Community Health Center?

Community Health Centers (CHCs) are local, non-profit, community-driven health care centers that have been operating in communities across the nation since the 1960s. This national network of health centers provides quality, affordable, and primary care. Also known as Federally Qualified Health Centers, they are located in areas where care is needed but scarce.

Is the Central Montana Community Health Center a “Free” Clinic?

CMCHC is a fee for service healthcare facility. Patients are expected to bring their insurance information or form of payment at the time of service. Options for reduced fees are available if you qualify for the Sliding Fee Discount. Under certain circumstances payment plans may be arranged. The CMCHC accepts cash, check or credit card.

How do I know if I qualify for the healthcare services you provide? What if my salary is too low or too high?

There are no income restrictions to receiving care, we offer care for everyone, regardless of their financial situation. Depending on your family size and household income, you may qualify for REDUCED CHARGES under our sliding fee program. Ask our receptionist for more information and our sliding fee application.

Why would I use the Central Montana Community Health Center if I have health insurance?

CMCHC operates just like any other primary care provider. As a Patient Centered Medical Home Accredited facility we offer a more comprehensive list of services, from mental health to dental all under one roof. CMCHC offers quality care regardless of your age.

I have insurance but my deductible is too high, can I qualify for the sliding fee?

Yes, a patient can apply for the sliding fee discount even if they have insurance. If eligible, a patient’s balance, remaining after payment from their insurance provider, will be adjusted in the amount of the patient’s eligibility.

Does CMCHC accept Medicare and Medicaid patients?

As a Federally Qualified Community Health Center (FQHC), CMCHC provides care for patients with both Medicare and/or Medicaid benefits. Medicare patients’ deductibles are waived on office visits and on other FQHC services.

What other types of Insurances are accepted?

CMCHC accepts most insurance. In addition to Medicare & Medicaid, we file Workman’s Compensation and other private carriers as a service to our patients.

Does CMCHC provide medical care and immunizations for children?

With a board certified pediatrician on staff, CMCHC provides health care for youth up to age 21. We are also able to provide immunizations through partnership with the Fergus County Nurse’s Office. The Fergus County Nurse’s Office offers immunizations on site a few days a week, please call for exact dates.

Do you provide care and monitoring for patients with chronic medical conditions?

Yes. A primary goal at CMCHC is to help our patients become healthier individuals. This is done by managing acute illnesses as well as providing ongoing monitoring and care to patients with chronic conditions.

Will I be able to choose which doctor I see at CMCHC?

As a Patient Centered Medical Home, we encourage you to play an active role in your healthcare. Establishing a professional relationship with your provider and care team will help foster a collaborative effort in improving your health.

How long do I have to wait to see a doctor?

Same day appointments are available for anyone with acute illnesses. Well-care appointment wait times vary, but can usually be scheduled within 3 days from the time of your request.

What is your prescription refill policy?

The CMCHC has a 2 business day refill policy. Due to our high patient volume, we ask that you contact your pharmacy directly to initiate a refill request – even if there are no refills indicated on your medication bottle. The pharmacy will generate an electronic request to the clinic. The clinic will contact you if you need to schedule an appointment.

Does the CMCHC provide any financial help with medications?

CMCHC has various options available for help with your medication costs. Please check with your provider at the time of your visit for more information on the options. Please see the Services page for more information.

How does your dental program work?

Central Montana Community Health Center provides access to dental services through the use of contracted dentists within the community. Please see the Services page for more information.

What if I need to see a specialist?

CMCHC is connected to a wide network of specialists throughout the state, and referrals can be made to any of these should your care require it.